Cancellation and Refund Policy

At OOS (Dew Drop), we prioritize your satisfaction and aim to provide a seamless shopping experience. To ensure clarity and transparency in our dealings with you, we have established this Cancellation and Refund Policy. Please take a moment to read through these guidelines.

Order Cancellation:

1. Cancellation Before Dispatch:

Customers have the option to cancel an order before it is dispatched from our end. We understand that circumstances may change. Rest assured, canceling an order before dispatch will not incur any penalties or charges. To cancel an order, please contact our customer support team at [contact@ooscos.com].

Quality Assurance:

2. Quality Control:

At OOS, we pride ourselves on our commitment to quality. Each piece undergoes rigorous quality control checks by our dedicated team to ensure that it meets our high standards before being dispatched to you. This ensures that our products meet the highest standards of craftsmanship and fabric quality.

Return and Refund:

3. Eligible Returns:

We accept returns under the following conditions:

• Defective Products: If you receive a product with defects, kindly inform us within [4] days of receiving the item. We will promptly arrange for a return, and upon verification, provide a full refund or exchange.
• Design Variation: If the product you receive significantly varies from the design you ordered, please contact us within [4] days of receiving the item. We will arrange for a return and provide a full refund or exchange.

4. Non-Returnable Items:

The following items are non-returnable:

• Worn or Used Items: Any product that has been worn, used, or altered by the customer.
• Customized Stitching Orders: Custom-tailored products are created according to the customer's specific size requirements and are, therefore, non-returnable.

5. Return Request Period:

Customers must initiate a return request within [4] days of receiving their order. To request a return, please email us at [contact@ooscos.com] with the relevant details.

6. Return Shipping:

Return shipping costs are to be borne by the customer.

7. Refund Process:

Upon receipt and verification of the returned items, we will initiate the refund process. Refunds will be issued through the original payment method used for the purchase. Please allow up to 7 working days, as per Indian standards, for the refund to be processed.

Dispatch and Delivery:

8. Dispatch Times:

Please be aware that most of our products are made to order, customized, and checked to match your size requirements. We do not dispatch items immediately, as we meticulously craft and quality-check each piece. We recommend that you check the estimated dispatch time for your specific order.

At OOS (Dew Drop), we are committed to serving you with high-quality products and excellent customer service. If you have any questions or require assistance, please do not hesitate to contact our customer support team.